These Terms and Conditions govern your access to and use of the C:Real platform and Services.
These Terms and Conditions ("Terms") govern your access to and use of the C:Real platform ("Platform"), operated by C:Real.io Pte Ltd ("C:Real", "we", "us", or "our"), a company incorporated and registered in Singapore, and the owner of all intellectual property in the Platform and the C:Real brand.
C:Real is a consumer carbon infrastructure platform that connects everyday commercial transactions to high-integrity carbon removal. The Platform includes, without limitation: the C:Real website and web application at c-real.io; the Digital Carbon Wallet; WebXR and augmented reality experiences; QR-code-triggered experiences; the Consumer UI for integrated and non-integrated venues; carbon removal subscription services; the Public Carbon Ledger; Carbon Removal Tokens ("CRTs"); social sharing features; receipt capture functionality; API integrations; and any related services, content, data, certificates, records, displays, outputs, or features (collectively, the "Services").
References in these Terms to "Platform outputs" include, without limitation, CRTs, certificates, social share cards, badges, venue notices, QR-linked displays, WebXR content, API outputs, dashboards, ledger entries, impact summaries, transaction records, carbon removal records, and other information generated, displayed, exported, or made available by or through the Platform.
By accessing or using the Platform, creating an account, purchasing a subscription, making a carbon removal purchase, using any WebXR experience, scanning a QR code linked to our Services, accessing an API, sharing Platform outputs, or otherwise engaging with the Platform, you ("User", "you", or "your") agree to be bound by these Terms, our Privacy Policy, our Cookie Policy, and any supplementary terms or policies referenced herein.
If you do not agree to these Terms, you must not access or use the Platform.
You must be at least eighteen (18) years of age to use the Platform. By using the Platform, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement.
If you access or use the Platform on behalf of a business, venue, merchant, organisation, brand, agency, developer, API partner, payment partner, integration partner, or other entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, references to "you" and "your" include both you personally and the entity on whose behalf you access or use the Platform.
That entity is responsible for all claims, content, customer communications, signage, advertising, reporting, disclosures, product statements, website materials, social media posts, investor materials, staff communications, point-of-sale materials, and other materials it creates, publishes, distributes, displays, or authorises using or referring to C:Real data, CRTs, certificates, APIs, dashboards, ledger entries, Platform outputs, or carbon removal activity.
Additional commercial, merchant, venue, API, developer, or partner terms apply to business or integration use of the Platform and are set out in a separate Merchant and Partner Terms document. In the event of any conflict between these Terms and the Merchant and Partner Terms in relation to business or integration use, the Merchant and Partner Terms prevail to the extent of that use.
We reserve the right to modify these Terms at any time. Material changes will be notified to you via email, in-app notification, or a prominent notice on the Platform at least thirty (30) days before taking effect, unless a shorter period is required to comply with law, protect the Platform, address fraud, or respond to urgent operational, security, registry, regulatory, or technical requirements. Your continued use of the Platform after the effective date of any changes constitutes acceptance of those revised Terms.
To access certain features of the Platform, you must create an account by providing accurate, current, and complete information. You agree to update your information promptly to keep it accurate.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at support@c-real.io of any unauthorised use of your account or any other breach of security.
We reserve the right to suspend, restrict, or terminate your account, API access, Platform features, venue integrations, claim-related tools, or access to Platform outputs if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, made misleading environmental claims using Platform data or outputs, misused CRTs or certificates, breached applicable law, created platform integrity risk, or if required by law, registry rules, payment partner requirements, or regulatory obligations. We will provide reasonable notice where practicable, except where immediate action is necessary to protect the Platform, other users, C:Real, carbon removal integrity, registry integrity, payment integrity, or legal compliance.
The Platform facilitates the purchase of verified or verification-linked carbon removal. Carbon removal purchases may be made through subscription plans, one-off direct purchases via the Digital Carbon Wallet, venue-linked purchases at integrated venues, consumer-initiated purchases at non-integrated venues, receipt-linked purchases via the Consumer UI, or third-party platforms via API integration.
A carbon removal purchase made through the Platform may equally be described as a carbon removal contribution or as the funding of carbon removal. Each of these characterisations is accurate: in each case you are funding the purchase and retirement of verified or verification-linked carbon removal credits, recorded through a CRT. The Platform does not neutralise, offset, or cancel emissions, and no purchase, contribution, or funding made through the Platform constitutes a carbon-neutral or net-zero claim.
C:Real acts as an intermediary and allocator. It purchases carbon removal credits from approved registries and suppliers, retires them on behalf of users, and issues CRTs as records of that retirement. C:Real does not resell registry services. Carbon removal may be attributed at sub-tonne (gram-level) granularity, and smaller contributions may be aggregated into batched retirements.
The methodology used to estimate the carbon removal quantity associated with a given transaction amount is set out in C:Real's Carbon Estimation Methodology, available at c-real.io, which is incorporated into these Terms by reference. C:Real may update that methodology from time to time to reflect improvements in data, verification practices, or carbon removal science, and the version in effect at the time of your transaction applies to that transaction.
Carbon removal facilitated through the Platform is intended to be sourced from high-integrity carbon removal projects, registries, standards, suppliers, and verification bodies, which may include Isometric, Puro.earth, and other approved providers over time. Availability of specific registries, projects, methodologies, durability classes, removal types, geographies, suppliers, or verification bodies is not guaranteed and may vary based on supply, eligibility, verification status, registry rules, jurisdiction, pricing, customer selection, and Platform configuration.
Upon completion of a carbon removal purchase, the Platform may issue a Carbon Removal Token ("CRT") as a digital record, receipt, or attestation associated with that purchase. CRTs are not cryptocurrencies, securities, financial instruments, stored value, payment instruments, tradeable assets, or investment products.
A CRT records information relating to a carbon removal purchase, which may include a unique Token ID, the amount of CO2 removed or allocated, durability classification, project category, project location, verification body, verification date, chain of custody, allocation status, and retirement status. CRTs may relate to an individual retirement or to a proportional allocation within a batched retirement.
The carbon removal associated with your CRT is retired through the relevant registry with you as the named beneficiary, or, where you transact anonymously or elect anonymisation, on an anonymised basis with C:Real recorded as the retiring entity. In each case, C:Real acts as the purchasing and retiring entity on your behalf.
Unless expressly stated otherwise by C:Real, a CRT does not confer ownership of the underlying carbon credit, registry instrument, project asset, environmental attribute, registry account entry, or supplier contract, and may not be sold, transferred, traded, securitised, pledged, or used for commercial carbon accounting purposes without C:Real's prior written authorisation.
Carbon removal purchases may be allocated across high-integrity carbon removal project categories. These may include, without limitation: Biosphere removals (Regen60+™), which are nature-based carbon removal solutions such as mangrove restoration and reforestation, with indicative durability of 60-150+ years; Engineered removals (Legacy200+™), which are technology-based solutions such as biochar and mineralisation, with indicative durability of 200-1,000+ years; and a Hybrid Portfolio (Vanguard+™) comprising a blend of Regen60+™ and Legacy200+™.
The exact allocation of Vanguard+™ and any other portfolio may vary based on project availability, supplier availability, verification status, registry rules, pricing, carbon removal integrity, portfolio optimisation, and other operational factors. C:Real reserves the right to adjust portfolio allocations to maintain integrity, diversification, availability, and Platform resilience.
The Platform may maintain a public Carbon Ledger recording carbon removal transactions, allocations, retirements, or related Platform activity. This allows public verification of retirement events, project details, aggregate platform impact, and other relevant carbon removal records. Individual user data is displayed only where the user has opted into a public profile or where disclosure is otherwise permitted by applicable law and the Privacy Policy.
The relevant external carbon registry is the authoritative source of truth for all retirements and carbon removal records. Where C:Real mirrors records on a public blockchain (including Polygon) or other public ledger, those records are supplementary and provided for transparency and verification only; they are informational and not authoritative. In the event of any discrepancy, the registry record prevails. C:Real provides these records in support of its commitment to radical transparency.
The Digital Carbon Wallet is your personal account for managing carbon removal purchases, viewing transaction history, accessing CRTs and certificates, managing subscriptions, and tracking your personal climate impact journey. The Digital Carbon Wallet does not hold monetary value, financial instruments, stored value, payment instruments, or cryptocurrency.
Carbon removal projects, credits, retirements, verification events, registry records, certificates, and related data may depend on third-party project developers, suppliers, registries, standards bodies, verification bodies, payment processors, data providers, and infrastructure providers. C:Real takes reasonable steps to work with high-integrity providers, but does not control all third-party systems, timelines, methodologies, project events, registry rules, verification outcomes, or external records.
Where a carbon removal action depends on a claim, receipt, or invoice submitted by you, including receipt-linked and Consumer UI claims, you must submit that claim within one hundred and eighty (180) days of the underlying transaction. Claims submitted after this window may be rejected, and any associated carbon removal action may be treated as expired and unrecoverable. C:Real may vary this window where required by applicable law, registry rules, payment partner requirements, or operational constraints.
The Platform provides WebXR (Web-based Extended Reality) experiences accessible through standard web browsers. These experiences may include augmented and extended reality overlays, interactive educational content about carbon removal projects, immersive visualisations of carbon removal processes, QR-code-triggered venue experiences, and engagement features. WebXR experiences are delivered through your device's web browser and do not require the installation of a separate application. By accessing a WebXR experience, you consent to the Platform accessing your device's camera and relevant sensors for the duration of that experience, in accordance with your browser's permission settings.
Certain WebXR features may request access to your device's camera, motion sensors, or location services. You may grant or revoke these permissions at any time through your browser or device settings. The Platform will not access device capabilities beyond those explicitly required for the WebXR experience you have initiated, and will not retain raw camera data, sensor data, or biometric information beyond the duration of the active session unless you explicitly choose to save content, such as a screenshot or video, or unless retention is otherwise disclosed in the Privacy Policy and permitted by applicable law.
THIS SECTION IS IMPORTANT. PLEASE READ IT CAREFULLY.
Where the Platform enables you to capture screenshots, photographs, screen recordings, video content, audio, or other content during a WebXR experience or at any other point while using the Platform (collectively, "Captured Content"), you acknowledge, agree, and accept full responsibility for the following:
(a) Third-Party Consent. If your Captured Content includes, depicts, records, or identifies any third party, whether by their image, likeness, voice, name, location, personal information, biometric identifier, or any other personally identifiable feature, it is your sole responsibility to obtain all necessary consents, permissions, and releases from each such individual before capturing, saving, uploading, sharing, publishing, distributing, or otherwise using that content, whether on social media, any public or private-facing platform, or otherwise.
(b) Applicable Privacy Laws. You are solely responsible for ensuring that your capture, storage, use, and distribution of any Captured Content complies with all applicable privacy, data protection, biometric privacy, recording consent, image rights, likeness rights, and right of publicity laws in every jurisdiction relevant to you and the individuals depicted or recorded. This includes, without limitation, the European Union General Data Protection Regulation (GDPR), Singapore's Personal Data Protection Act (PDPA), Thailand's Personal Data Protection Act (PDPA), New Zealand's Privacy Act 2020, Australia's Privacy Act 1988, the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act, and other applicable United States federal, state, and local privacy, data security, biometric privacy, consumer protection, children's privacy, wiretapping/eavesdropping, right of publicity, likeness, and image-rights laws, including where applicable, Section 5 of the Federal Trade Commission Act, the Children's Online Privacy Protection Act, the Illinois Biometric Information Privacy Act, the Texas Capture or Use of Biometric Identifier Act, the Washington biometric identifiers law, the Virginia Consumer Data Protection Act, the Colorado Privacy Act, the Connecticut Data Privacy Act, the Utah Consumer Privacy Act, the Texas Data Privacy and Security Act, and any similar or successor national, state, regional, or local privacy legislation.
(c) Minors. You must obtain verifiable parental or guardian consent before capturing, saving, uploading, sharing, publishing, distributing, or otherwise using any Captured Content that includes or depicts any person under the age of eighteen (18). You accept sole responsibility for compliance with all applicable child protection, privacy, publicity, image-rights, recording, and online safety laws.
(d) Public and Private Spaces. You acknowledge that the legal requirements for capturing images, audio, or video of individuals may differ depending on whether you are in a public space, private venue, commercial establishment, workplace, school, event, or restricted location. It is your responsibility to understand and comply with the specific rules and regulations that apply in the location where you are using the Platform.
(e) Venue-Specific Rules. When using WebXR features at a participating venue, including any hotel, restaurant, cafe, event, retail outlet, workplace, school, public attraction, or other location, you must also comply with any venue-specific photography, filming, recording, social media, privacy, or safety policies. The Platform's availability at a venue does not constitute the venue's permission for you to photograph, film, record, publish, or share content involving other patrons, staff, guests, private areas, restricted areas, venue assets, or venue-specific content.
(f) Platform Disclaimer. C:Real does not control, review, moderate, or approve Captured Content prior to your use, sharing, or publication of it. C:Real is not responsible for any claims, damages, liabilities, fines, penalties, or legal proceedings arising from your capture, storage, use, sharing, publication, or distribution of Captured Content. You agree to defend, indemnify, and hold harmless C:Real, its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, costs, damages, losses, liabilities, and expenses, including reasonable legal and professional fees, arising out of or related to your Captured Content or your breach of this Section 4.3.
You acknowledge that when using AR or WebXR features in public or semi-public spaces, other individuals ("Bystanders") may be unaware that your device camera is active or that content is being captured. You accept sole responsibility for informing Bystanders where required by law, taking reasonable steps to avoid capturing identifiable images or recordings of Bystanders without their knowledge, refraining from publishing or sharing content that identifies Bystanders without their explicit consent, and complying with any applicable bystander notification requirements in your jurisdiction.
You must not use the Platform's WebXR, camera, recording, upload, or sharing features to covertly record or surveil individuals, capture content in locations where recording is prohibited by law or venue policy, harass, stalk, intimidate, exploit, or defame any person, create deepfake, manipulated, or misleading content, violate any individual's reasonable expectation of privacy, capture or share sensitive personal information without authority, or engage in any activity that would constitute a criminal offence or unlawful act in any applicable jurisdiction.
The Platform allows you to create, upload, share, or display content including, without limitation, receipt photographs, social media share cards, impact summaries, profile information, comments, captions, custom text, images, videos, and any content generated through interaction with the Platform (collectively, "User Content").
By submitting User Content to the Platform, you grant C:Real a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to host, store, reproduce, display, format, transmit, and otherwise use your User Content solely for the purpose of operating, providing, securing, improving, supporting, and promoting the Platform.
C:Real will not use User Content containing environmental, climate, sustainability, carbon neutral, net zero, carbon removal, offsetting, emissions reduction, or similar claims in C:Real's own external marketing materials unless C:Real has reviewed and approved the relevant claim or has modified the content to align with C:Real's approved claim-safe language.
C:Real may remove, edit, crop, obscure, moderate, restrict, or decline to publish User Content where C:Real reasonably considers that the content may be inaccurate, misleading, unlawful, non-compliant, reputationally harmful, unsafe, or inconsistent with these Terms.
This licence survives termination of your account solely to the extent necessary for content already published, shared, recorded, or retained through the Platform, or where retention is reasonably required for legal, regulatory, audit, dispute resolution, fraud prevention, platform integrity, carbon ledger integrity, or security purposes.
You represent and warrant that you own or have the necessary rights, licences, consents, and permissions to submit your User Content and to grant the licence described in Section 5.2; your User Content does not infringe, misappropriate, or violate any third party's intellectual property rights, privacy rights, publicity rights, image rights, contractual rights, or any other legal rights; your User Content does not contain any material that is defamatory, obscene, threatening, harassing, discriminatory, deceptive, misleading, or otherwise unlawful; and where your User Content includes images, recordings, or depictions of identifiable individuals, you have obtained all necessary consents from those individuals in accordance with Section 4.3.
The Platform provides features enabling you to share your carbon removal impact, CRT details, certificates, and related content to third-party social media platforms and other external services. When you share content to external platforms, you are subject to the terms of service and privacy policies of those third-party platforms in addition to these Terms. C:Real has no control over, and accepts no responsibility for, the privacy practices, terms of service, advertising rules, claim rules, or content moderation policies of any third-party platform.
You are solely responsible for any content you share externally and for ensuring such sharing complies with all applicable laws, platform rules, and third-party rights. You must ensure that any environmental, carbon-related, sustainability, offsetting, carbon neutral, net zero, or similar claim made via social sharing is consistent with the information provided by the Platform, uses approved claim-safe language where applicable, includes all necessary qualifications, and does not overstate, misrepresent, or embellish your carbon removal impact.
The Platform enables you to photograph receipts to link everyday purchases to carbon removal actions. When photographing or uploading a receipt, you are responsible for ensuring that the receipt does not contain sensitive personal information belonging to third parties, such as partial card numbers, loyalty identifiers, names of other individuals, phone numbers, addresses, tax identifiers, health information, or other private information; that any such information is obscured before upload; and that the receipt content is used only for the purpose of recording a personal carbon impact event through the Platform.
You must not submit, upload, publish, distribute, or share User Content that infringes any third party's intellectual property, privacy, publicity, image, contractual, or other legal rights; contains false, misleading, exaggerated, deceptive, or unsubstantiated environmental or carbon removal claims; promotes violence, discrimination, harassment, exploitation, or illegal activity; contains malware, viruses, scraping tools, or harmful code; impersonates any person or entity; misrepresents your relationship with C:Real; or violates any applicable law, regulation, platform rule, venue policy, or these Terms.
C:Real reserves the right, but has no obligation, to monitor, review, moderate, remove, restrict, disable, or decline to publish User Content at our sole discretion and without prior notice, particularly where content violates these Terms, applicable law, platform integrity requirements, carbon claims discipline, registry rules, third-party rights, or could expose the Platform, C:Real, users, merchants, venues, partners, or the public to harm.
C:Real is committed to accurate, transparent, and verifiable environmental claims. You agree that when referencing your C:Real activity, you will use only claim-safe language consistent with the Platform's terminology, approved claim language, displayed qualifications, and supporting records.
Examples of acceptable personal language may include: "I made a verified carbon removal purchase linked to this transaction," "My purchase supports high-integrity carbon removal," and "This transaction is recorded in my C:Real carbon removal history."
Examples of language you must not use include: "This dinner was carbon neutral," "I offset my carbon footprint," "This purchase had no climate impact," "This transaction was net zero," or any other claim suggesting that a purchase has neutralised, offset, cancelled out, eliminated, or fully compensated for the total carbon impact of an activity, product, service, person, business, venue, event, transaction, or organisation, unless C:Real has expressly authorised that specific claim in writing or through an approved claim-safe statement generated by the Platform.
You must not use C:Real data, CRTs, certificates, social share cards, APIs, dashboards, ledger entries, badges, venue notices, WebXR content, or any other Platform output to make environmental, climate, sustainability, carbon neutral, net zero, emissions reduction, carbon removal, offsetting, or similar claims that are false, misleading, unsubstantiated, exaggerated, insufficiently qualified, taken out of context, or that could constitute greenwashing under applicable consumer protection, advertising, environmental marketing, climate disclosure, or voluntary carbon market legislation.
This includes, without limitation, EU consumer protection and environmental claims laws, including Directive (EU) 2024/825 on empowering consumers for the green transition, the Unfair Commercial Practices Directive, and any applicable Green Claims Directive; the UK Competition and Markets Authority Green Claims Code; ACCC guidance on environmental claims in Australia; the United States Federal Trade Commission Act; the FTC Guides for the Use of Environmental Marketing Claims, commonly known as the Green Guides; applicable U.S. state unfair or deceptive acts and practices laws; California environmental marketing and voluntary carbon market disclosure laws, including the Voluntary Carbon Market Disclosures Act; and equivalent regulatory frameworks in any jurisdiction where you operate, market, publish, distribute, display, or share content, in each case as and when in force and as updated from time to time to meet applicable regulatory requirements.
You acknowledge that you, and not C:Real, are responsible for any User Claim you make using, referring to, modifying, republishing, combining, contextualising, or relying on C:Real data, CRTs, certificates, social share cards, APIs, dashboards, ledger entries, badges, venue notices, WebXR content, or other Platform outputs, except to the extent that the claim is a C:Real Claim expressly authored, published, or approved by C:Real.
C:Real reserves the right, but has no obligation, to request correction or removal of any public statement, social media post, marketing material, venue material, API-generated output, website content, customer communication, report, investor material, product statement, disclosure, or other communication that, in C:Real's reasonable opinion, misrepresents the nature, scope, source, verification status, retirement status, durability, ownership, allocation, or impact of carbon removal activities facilitated through the Platform.
C:Real may suspend or restrict access to Platform outputs, social sharing tools, API access, venue integrations, claim-related features, certificates, dashboards, or public ledger displays where C:Real reasonably considers that a user, merchant, venue, partner, developer, integrator, or third party has made or may make claims that are inaccurate, misleading, exaggerated, unsupported, unlawful, reputationally harmful, or inconsistent with these Terms.
C:Real is responsible only for environmental, climate, carbon removal, carbon credit, carbon retirement, or sustainability claims that are expressly authored, published, approved, or formally issued by C:Real through the Platform or in C:Real's own official communications ("C:Real Claims").
You are solely responsible for any environmental, climate, carbon removal, carbon credit, carbon retirement, carbon neutral, net zero, offsetting, sustainability, emissions reduction, or similar claim that you create, publish, distribute, modify, embellish, contextualise, combine, reframe, translate, shorten, or use outside the Platform, including in social media posts, advertising, venue signage, point-of-sale materials, customer communications, staff communications, investor materials, product claims, reports, websites, press releases, ESG materials, presentations, public disclosures, private communications, or other communications ("User Claims").
Platform data, CRTs, certificates, social share cards, ledger entries, APIs, dashboards, badges, venue notices, WebXR content, and other Platform outputs are provided as records of carbon removal purchases, allocations, retirements, or related Platform activity. They do not constitute C:Real's approval, endorsement, verification, substantiation, or authorisation of any User Claim unless C:Real has expressly approved that specific claim in writing or through an authorised claim-safe statement made available by the Platform.
You must not alter, crop, reframe, combine, translate, summarise, quote selectively, remove qualifications from, or present any Platform output in a way that changes its meaning, removes relevant context, suggests a broader environmental benefit than is supported, or implies that C:Real has endorsed a claim that C:Real has not expressly authored or approved.
C:Real has no obligation to monitor, review, approve, or correct User Claims, but may request correction or removal of any User Claim that C:Real reasonably considers inaccurate, misleading, exaggerated, unsupported, non-compliant, reputationally harmful, or harmful to the integrity of the Platform.
C:Real may provide approved claim-safe language, templates, badges, labels, social share cards, venue notices, certificates, API text, dashboard text, WebXR copy, or other communications for use with the Platform. You must use those materials only in the form provided, without alteration, except where C:Real expressly permits customisation.
Any modification, translation, shortening, rewording, visual alteration, removal of qualifications, combination with other claims, or use of C:Real materials in a different context is your responsibility and may result in a misleading claim. C:Real is not responsible for any claim created by modifying, reframing, combining, republishing, or reusing Platform materials outside their intended context.
Unless expressly authorised by C:Real in writing or through an applicable commercial agreement, you must not use CRTs, certificates, ledger entries, Platform outputs, or carbon removal records for corporate carbon accounting, regulatory reporting, mandatory climate disclosure, product carbon footprinting, emissions inventory reductions, carbon neutrality claims, net zero claims, offsetting claims, supply chain claims, Scope 1, Scope 2, or Scope 3 claims, or any other formal accounting, reporting, compliance, or assurance purpose.
Carbon removal retired in your name through the Platform is attributed to you and may not be claimed, counted, or reported by any merchant, venue, partner, or third party for their own environmental, corporate, or regulatory purposes. A merchant or venue that enables or facilitates your access to the Platform does not thereby acquire any right to the carbon removal attributed to you, and may not claim that carbon removal for its own carbon accounting, Scope 1, Scope 2, or Scope 3 reporting, or any other environmental or regulatory purpose, unless it has independently purchased and retired carbon removal on its own account.
The Platform offers subscription plans with various carbon removal commitment levels. Subscription details, including pricing, removal targets, allocation methodology, portfolio categories, and applicable limitations, are displayed at the time of purchase and may be updated from time to time.
Subscriptions are billed monthly in advance unless otherwise stated. Payments are processed through our authorised payment partners, which may include Stripe, Xendit, and other payment processors depending on your geographic location, transaction type, and preferred payment method. All prices are displayed in the applicable currency and are inclusive of any applicable taxes unless otherwise stated. You authorise us, or our authorised payment processor, to charge your selected payment method on a recurring basis until you cancel your subscription.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period, and no refund is provided for the remaining days of that period unless required by applicable law or expressly stated by C:Real.
Carbon removal purchases are non-refundable once the relevant purchase has been allocated to a specific project, batched retirement, registry transaction, supplier order, or other irreversible or committed carbon removal procurement step. Carbon removal already purchased, allocated, ordered, or retired on your behalf prior to cancellation is non-refundable, as retirement and certain procurement steps may be irreversible.
We may adjust subscription pricing with at least thirty (30) days' written notice. Existing subscribers will be notified of any price changes, and continued subscription after the effective date of the change constitutes acceptance of the new pricing, except where additional consent is required by applicable law. Where available, existing subscribers may be offered a price lock for a period of six (6) months from their original subscription date.
One-off carbon removal purchases made through the Digital Carbon Wallet, Consumer UI, venue-linked experiences, API integrations, or other Platform features are final and non-refundable once the purchase has been allocated to a specific project, batched retirement, registry transaction, supplier order, or other irreversible or committed carbon removal procurement step, unless otherwise required by applicable law.
In the event of a failed payment, we may attempt to process the payment again within three (3) business days or within another period permitted by the relevant payment processor. If payment continues to fail, your subscription may be paused and carbon removal allocations may be suspended. Your historical impact data, CRTs, certificates, and account information may be retained in accordance with these Terms and the Privacy Policy. Subscriptions paused for more than thirty (30) days due to payment failure may be automatically cancelled.
Your use of third-party payment processors may be subject to additional terms, conditions, fees, currency conversion rates, chargeback rules, fraud checks, settlement rules, and privacy policies imposed by those processors. C:Real is not responsible for third-party payment processor errors, delays, outages, declined transactions, chargeback decisions, or unauthorised payment activity except to the extent required by applicable law.
The Platform, including its design, code, content, graphics, logos, trademarks, trade names, service marks, product names, portfolio names, user interface, databases, workflows, claim language, templates, algorithms, attribution logic, carbon ledger design, API architecture, smart contracts, blockchain infrastructure, WebXR content, augmented reality assets, and all related intellectual property, is owned by C:Real.io Pte Ltd. All rights not expressly granted to you are reserved. No transfer or licensing of C:Real intellectual property occurs beyond what is strictly necessary for delivery of the Services to you.
C:Real® is a registered trademark of C:Real.io Pte Ltd. Vanguard+™, Regen60+™, Legacy200+™, and Ultra1000+™ are trademarks, trade names, or brand identifiers owned by C:Real.io Pte Ltd; registration of these marks is pending or has not yet been sought.
Subject to your compliance with these Terms and any applicable supplementary terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal use or, where applicable, your authorised business, merchant, venue, API, developer, or partner use in accordance with these Terms.
Your CRT represents a digital record, receipt, or attestation associated with a carbon removal purchase. Unless expressly stated otherwise by C:Real, a CRT confers the limited right to reference the associated carbon removal activity in accordance with these Terms, approved claim language, and applicable law. It does not confer ownership of the underlying carbon credit, registry instrument, registry account entry, environmental attribute, project asset, project revenue, intellectual property, or supplier contract.
CRTs may not be sold, traded, transferred to third parties, pledged, securitised, used as collateral, fractionalised, tokenised outside the Platform, or used for commercial carbon accounting, regulatory reporting, mandatory climate disclosure, carbon neutral claims, net zero claims, Scope 1, Scope 2, or Scope 3 claims without express written authorisation from C:Real.
You must not copy, modify, distribute, sell, lease, sublicense, or create derivative works of the Platform or any content therein; reverse engineer, decompile, or disassemble any part of the Platform; use any automated system, bot, scraper, spider, crawler, data-mining tool, or similar technology to access, copy, or extract data from the Platform without authorisation; remove, alter, or obscure any copyright, trademark, claim qualification, warning, disclaimer, or other proprietary notice; use the Platform's content, data, or outputs for the purpose of developing, training, benchmarking, or improving a competing product or service; or use Platform outputs in a manner that misrepresents their source, meaning, scope, verification status, retirement status, or claim limitations.
Your privacy is important to us. Our collection, use, storage, disclosure, transfer, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you acknowledge that your personal data will be collected, used, stored, disclosed, transferred, and otherwise processed as described in the Privacy Policy and in accordance with applicable data protection laws.
In the course of providing the Services, we may collect account information, such as name, email, country, location information, and account preferences; transaction data, such as purchase amounts, venue information, carbon allocations, subscriptions, payment status, and receipt data; device and usage data, such as browser type, device identifiers, interaction logs, IP address, and usage analytics; WebXR session data, such as session duration and interaction events, but not raw camera or sensor data unless expressly disclosed and permitted; receipt photographs uploaded by you; User Content; support communications; and aggregated or anonymised impact data.
Given the global nature of our Services and our operational presence across multiple jurisdictions, your personal data may be transferred to and processed in countries other than the country in which you reside, including Singapore, New Zealand, and other jurisdictions where our infrastructure, service providers, payment processors, registry partners, verification partners, or operational teams are located. Where required by applicable data protection laws, C:Real will use appropriate transfer mechanisms, safeguards, contractual protections, or other measures for cross-border transfers of personal data, which may include Standard Contractual Clauses, PDPA-compliant transfer mechanisms, or equivalent safeguards.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, provide the Services, maintain Platform integrity, comply with legal and regulatory obligations, resolve disputes, prevent fraud, enforce our agreements, and maintain appropriate business, audit, tax, accounting, registry, and carbon removal records. Carbon transaction records, CRT data, registry references, and ledger data may be retained indefinitely or for extended periods as part of the Carbon Ledger, audit trail, registry reconciliation, transparency, and verification processes.
Depending on your jurisdiction, you may have the right to access, correct, delete, port, restrict, object to, or withdraw consent to certain processing of your personal data. To exercise privacy rights, contact us at privacy@c-real.io. We will respond within the timeframe required by applicable law.
The Platform and Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, C:Real disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, error-free operation, accuracy, completeness, and suitability for any particular claim, accounting, reporting, regulatory, commercial, or environmental purpose.
While C:Real facilitates carbon removal purchases through third-party projects, registries, suppliers, verification bodies, and infrastructure providers, C:Real does not guarantee any specific environmental, climate, regulatory, financial, reputational, tax, accounting, reporting, commercial, marketing, or business outcome. Carbon removal projects and credits may be subject to external risks, including natural events, project underperformance, reversal risk, methodology changes, registry rule changes, supplier failure, project failure, data errors, verification delays, regulatory developments, market disruption, or changes in scientific understanding.
C:Real takes reasonable steps to work with high-integrity providers, but cannot eliminate these risks entirely.
The Platform integrates with or depends on third-party services, including payment processors, carbon registries, verification bodies, project developers, suppliers, blockchain or ledger infrastructure, hosting providers, analytics providers, social media platforms, venue partners, API partners, and other service providers. C:Real is not responsible for the availability, accuracy, security, performance, decisions, fees, delays, outages, claims, disclosures, or conduct of third-party services, except to the extent required by applicable law.
To the maximum extent permitted by applicable law, C:Real's total aggregate liability to you for any and all claims arising out of or related to these Terms or your use of the Platform shall not exceed the total amount you have paid directly to C:Real in the twelve (12) months immediately preceding the event giving rise to the claim.
In no event shall C:Real be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, goodwill, reputation, data, business opportunity, carbon accounting benefit, regulatory benefit, tax benefit, marketing benefit, or expected environmental benefit, whether arising from contract, tort, negligence, strict liability, statute, equity, or any other legal theory, even if C:Real has been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of certain warranties, conditions, guarantees, rights, remedies, liabilities, or damages. To the extent that any exclusion, disclaimer, or limitation in these Terms is prohibited, invalid, or unenforceable under applicable law, that exclusion, disclaimer, or limitation shall apply only to the maximum extent permitted by applicable law, and the remaining provisions of these Terms shall continue in full force and effect.
Nothing in these Terms excludes, restricts, or modifies any right, remedy, guarantee, warranty, or liability that cannot lawfully be excluded, restricted, or modified, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, or any other liability that cannot be excluded or limited under applicable law.
This indemnity does not apply to the extent a claim arises solely from a C:Real Claim that was expressly authored and published by C:Real without modification, misuse, misrepresentation, republication, selective quotation, or contextual change by you.
Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Platform by contacting us at legal@c-real.io. We will endeavour to resolve the matter informally within sixty (60) days, unless a shorter period is required by applicable law.
These Terms are governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions, except to the extent mandatory consumer protection, privacy, data protection, or other laws of another jurisdiction apply and cannot lawfully be excluded.
Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, breach, interpretation, performance, enforcement, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the SIAC for the time being in force. The seat of arbitration shall be Singapore. The language of arbitration shall be English.
This Section applies only to the extent permitted by applicable law and does not limit any statutory right that cannot lawfully be waived or restricted.
To the fullest extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, collective, private attorney general, or representative action.
You agree to indemnify, defend, and hold harmless C:Real, its officers, directors, employees, agents, licensors, service providers, suppliers, registry partners, verification partners, and infrastructure providers from and against any and all claims, losses, damages, liabilities, penalties, fines, costs, and expenses, including reasonable legal and professional fees, arising out of or related to: your use of the Platform; your User Content or Captured Content; your violation of these Terms; your violation of any applicable law, regulation, registry rule, payment processor requirement, platform rule, venue policy, or third-party right, including privacy, intellectual property, publicity, image, recording, consumer protection, environmental marketing, or data protection rights; your environmental, climate, carbon-related, sustainability, offsetting, carbon neutral, net zero, emissions reduction, or similar claims made using, referring to, modifying, republishing, combining, contextualising, or relying on Platform data or outputs; any dispute between you and a third party arising from your use of WebXR features, social sharing features, API features, receipt capture features, content capture features, venue materials, or Platform outputs; and any tax, regulatory, payment, reporting, claim, or disclosure obligations arising from your use of the Platform.
The provisions in this Section 13 apply only to the extent required by applicable law and only in relation to your access to, use of, or purchase of carbon removals, CRTs, certificates, Platform outputs, or related services through C:Real. These provisions do not create any additional rights, remedies, warranties, representations, or causes of action beyond those required by applicable law.
Except where prohibited by applicable law, any claim, dispute, or proceeding brought by you must arise directly from your access to, use of, transaction through, or receipt of services from the Platform, including the purchase, allocation, retirement, certification, display, or sharing of carbon removals or related Platform outputs. Nothing in this Section limits C:Real's ability to rely on the governing law, dispute resolution, arbitration, limitation of liability, indemnity, or other protective provisions set out elsewhere in these Terms.
Nothing in this Section 13 relaxes, overrides, or grants any additional permission to make claims that are otherwise prohibited under Section 6 (Carbon Claims Discipline). The region-specific claim-compliance provisions below apply in addition to, and not in substitution for, Section 6.
If you are a consumer resident in the European Economic Area or the United Kingdom, the following additional provisions apply only to the extent required by applicable law. Nothing in these Terms affects any statutory consumer rights that cannot lawfully be excluded or limited. To the extent applicable, C:Real will process personal data in accordance with the GDPR, UK GDPR, and related data protection laws. You may have the right to lodge a complaint with your local data protection authority or supervisory authority.
The limitation of liability in Section 10 does not apply to liability that cannot lawfully be excluded or limited, including liability arising from fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, or any other liability that cannot be excluded under applicable law. Any arbitration, governing law, or jurisdiction provision in these Terms applies only to the extent permitted by applicable consumer protection and private international law rules.
You remain responsible for ensuring that any environmental, sustainability, climate, carbon, offsetting, carbon removal, carbon neutral, net zero, emissions reduction, or similar claim you make using, referring to, modifying, republishing, combining, or relying on C:Real data, CRTs, certificates, social share cards, APIs, dashboards, ledger entries, badges, venue notices, WebXR content, or other Platform outputs complies with applicable EU, EEA, UK, and national consumer protection, advertising, environmental marketing, climate disclosure, and voluntary carbon market laws, as updated from time to time to meet applicable regulatory requirements.
If you are a consumer resident in Singapore, the following additional provisions apply only to the extent required by applicable law. To the extent applicable, C:Real will process personal data in accordance with the Personal Data Protection Act 2012. Nothing in these Terms excludes or limits rights that cannot lawfully be excluded under the Consumer Protection (Fair Trading) Act 2003.
Payments may be processed by C:Real or by third-party payment processors. Nothing in these Terms should be interpreted as C:Real providing regulated payment services unless expressly stated, and all payment activities will be handled in accordance with applicable payment services laws to the extent required.
If you are a consumer resident in Thailand, the following additional provisions apply only to the extent required by applicable law. To the extent applicable, C:Real will process personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (2019).
You are responsible for ensuring that any capture, upload, publication, distribution, or sharing of Captured Content complies with applicable Thai laws, including laws relating to privacy, personality rights, image rights, computer-related offences, and unlawful or harmful online content.
If you are a consumer resident in Australia, the following additional provisions apply only to the extent required by applicable law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law, being Schedule 2 to the Competition and Consumer Act 2010.
To the extent applicable, C:Real will process personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. You remain responsible for ensuring that any environmental, sustainability, climate, carbon, offsetting, carbon removal, carbon neutral, net zero, emissions reduction, or similar claim you make using, referring to, modifying, republishing, combining, or relying on C:Real data, CRTs, certificates, social share cards, APIs, dashboards, ledger entries, badges, venue notices, WebXR content, or other Platform outputs complies with applicable Australian consumer protection and environmental marketing laws, including guidance issued by the ACCC.
If you are a consumer resident in New Zealand, the following additional provisions apply only to the extent required by applicable law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot lawfully be excluded, restricted, or modified under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
To the extent applicable, C:Real will process personal information in accordance with the Privacy Act 2020. You remain responsible for ensuring that any environmental, sustainability, climate, carbon, offsetting, carbon removal, carbon neutral, net zero, emissions reduction, or similar claim you make using, referring to, modifying, republishing, combining, or relying on C:Real data, CRTs, certificates, social share cards, APIs, dashboards, ledger entries, badges, venue notices, WebXR content, or other Platform outputs is truthful, accurate, specific, substantiated, not exaggerated, properly qualified, and otherwise compliant with applicable New Zealand law and Commerce Commission guidance.
If you are a consumer resident in the United States, the following additional provisions apply only to the extent required by applicable federal, state, or local law. Nothing in these Terms excludes, restricts, or modifies any consumer protection, privacy, data security, biometric privacy, children's privacy, publicity, likeness, image-right, recording, wiretapping, eavesdropping, or other right or remedy that cannot lawfully be excluded, restricted, or modified.
In addition to, and not in substitution for, the requirements of Section 6 (Carbon Claims Discipline), you remain responsible for ensuring that any environmental, sustainability, climate, carbon, offsetting, carbon removal, carbon neutral, net zero, emissions reduction, or similar claim you are permitted to make under these Terms using, referring to, modifying, republishing, combining, or relying on C:Real data, CRTs, certificates, social share cards, APIs, dashboards, ledger entries, badges, venue notices, WebXR content, or other Platform outputs is truthful, not misleading, properly qualified, and substantiated in accordance with applicable law, including the Federal Trade Commission Act, the FTC Guides for the Use of Environmental Marketing Claims, applicable state unfair or deceptive acts and practices laws, and applicable voluntary carbon market disclosure laws.
Separately, and independent of your obligations as a user, C:Real itself may be subject to its own disclosure obligations as an operator that sells or markets voluntary carbon removal in the United States. To the extent applicable, C:Real may provide disclosures relating to voluntary carbon market instruments, carbon removals, carbon offsets, carbon neutrality, net zero, emissions reductions, or emissions-related claims where required by applicable U.S. federal, state, or local law, including California's Voluntary Carbon Market Disclosures Act (AB 1305).
For users in Indonesia, the Philippines, Malaysia, Vietnam, and other Southeast Asian jurisdictions not separately addressed in this Section 13 (Thailand and Singapore are addressed in Sections 13.2 and 13.3), the following additional provisions apply only to the extent required by applicable law. To the extent applicable, C:Real will process personal data in accordance with applicable national data protection laws. Payment processing may be handled by region-specific third-party payment partners, including Xendit or other local payment providers, depending on the jurisdiction, payment method, and transaction type.
You remain responsible for ensuring that your use of C:Real data, CRTs, certificates, social share cards, Captured Content, APIs, dashboards, ledger entries, badges, venue notices, WebXR content, and other Platform outputs complies with all applicable consumer protection, advertising, environmental marketing, data protection, payment, image rights, publicity rights, recording, content-sharing, and online safety laws in the jurisdictions where you operate, publish, distribute, display, market, or share content.
These Terms, together with the Privacy Policy, Cookie Policy, and any supplementary terms, constitute the entire agreement between you and C:Real regarding the Platform and supersede all prior agreements and understandings relating to the Platform.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall continue in full force and effect.
The failure of C:Real to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorised representative of C:Real.
You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. C:Real may assign, transfer, subcontract, or novate these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganisation, financing, sale of assets, change of control, or transfer of Platform operations.
C:Real shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, extreme weather events, war, terrorism, civil unrest, pandemics, epidemics, labour disputes, government action, regulatory change, power failures, internet or telecommunications failures, cyber incidents, payment processor disruption, registry disruption, verification body disruption, supplier failure, project failure, blockchain or infrastructure disruption, or disruptions to carbon registry systems.
Notices to you may be provided via email to the address associated with your account, in-app notifications, or by posting on the Platform. Legal notices to C:Real should be sent to legal@c-real.io. General support enquiries should be sent to support@c-real.io. Privacy enquiries should be sent to privacy@c-real.io.
These Terms are drafted in English. In the event of any conflict between the English version and a translated version, the English version shall prevail, except where prohibited by applicable law.
Any provisions of these Terms that by their nature should survive termination shall survive termination or expiry of your account, access, subscription, or use of the Platform, including provisions relating to intellectual property, privacy, data retention, carbon ledger records, disclaimers, limitation of liability, indemnification, dispute resolution, claim restrictions, and general provisions.
For general enquiries: support@c-real.io
For privacy enquiries: privacy@c-real.io
For legal notices: legal@c-real.io
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